Customer Service Executive

Job Description

• Greet and assist customers in person, over the phone, and via email.

• Handle customer inquiries, complaints, and service requests professionally and efficiently.

• Maintain and update customer records in the system.

• Coordinate with internal departments (sales, service, workshop) to ensure timely service resolution.

• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Maintain a professional and positive relationship with all clients.

• Prepare daily reports, feedback logs, and service summaries.

• Ensure all service standards and procedures are maintained.

Job Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum 1–2 years of experience in customer service, preferably in the automobile or service-related industry.

• Excellent verbal and written communication skills.

• Proficient in MS Office applications and Customer Management Systems (CMS/CRM).

• Customer-focused mindset with a pleasant and professional demeanor.

• Ability to multitask, prioritize, and manage time effectively.

Special Information

• To Apply: Interested candidates are highly encouraged to send their resumes to ruby@froxjob.com or call 9801898001