Service Manager

A Reputed Hardware Company

Hardware refers to a physical component of any computer or telecommunications system. It is an item we manufacture as well as fasteners and fittings that the construction industry uses. The term also refers to machinery, tools, and other durable equipment.

www.froxjob.com

Basic Information

Job Category: Hardware Companies
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Other Job Benefits: Salary can be negotiated if the profiles are great.
Qualification: Bachelors degree in Relevant Field
Experience: 2+ years
Gender: Any
Prefered Age: 25 - 40 Years
Vehicle Possesion: Preferred
Deadline: 2021-11-28 (Expired)
Views: 44

Job Description

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Helping to train new employees in company procedures.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Job Requirements

  • A bachelor's degree in business, administration, or related field.
  • 2-3 years of experience on related field. 
  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.

Special Information

TO APPLY:

  • Interested candidates are highly encouraged to drop their updated resume to ctwn.hr@froxjob.com
  • For further information, directly contact at 9801048492 (Seema)