Sales Executive

Job Description

• Act as the main point of contact for customer inquiries, concerns, and feedback via multiple communication channels (phone, email, chat, etc.).
• Provide timely and accurate responses to customer inquiries, demonstrating a deep understanding of our products or services.
• Identify and resolve customer issues efficiently, escalating complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and improve service delivery.
• Proactively identify opportunities to upsell or cross-sell products or services to existing customers.
• Stay up-to-date on industry trends, market changes, and product updates to effectively assist customers and provide relevant information.
• Participate in training sessions and professional development activities to enhance product knowledge and customer service skills.
• Contribute to the development and implementation of customer service policies, procedures, and best practices.
• Uphold company values and maintain a positive and professional attitude in all customer interactions.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred).
• Proven 2-3 years of experience in a customer service 
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in CRM software and other relevant tools.
• Ability to work collaboratively with cross-functional teams.
• Flexibility to adapt to changing priorities and business needs.
• Commitment to delivering exceptional customer service and exceeding customer expectations.

Special Information

• Interested candidates are highly encouraged to send their resumes to ruby@froxjob.com (9801898001)