Basic Information

Job Category: Automobile/ Service/ Spare Parts
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Birgunj,Itahari
Offered Salary: Negotiable
Qualification: SLC / SEE or equivalent
Experience: 6+ months
Gender: Any
Prefered Age: 24 - 40 Years
Vehicle Possesion: Preferred
Deadline: 2021-08-04 (Expired)
Views: 66

Job Description

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
  • Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Contains costs by using warranty; evaluating service and parts options.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

Job Requirements

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customers.
  • Prioritize and manage several open issues at one time.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Install new products, and test them to ensure they are working correctly.
  • Educating the client on how to use and maintain their device.
  • Perform maintenance and provide customer support.
  • Diagnose problems and come up with solutions to repair them.
  • Handle regular servicing; Gearbox and clutch overhauling.
  • Attend breakdown calls other as assigned by immidate supervisor.

Special Information

Interested candidates are highly encouraged to drop their updated resume to cv@froxjob.com 

For further information, directly contact at 9801048456 (Srijana).