Technical Support

The Leading IT Company

A leading IT comapny of Nepal.

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Basic Information

Job Category: IT/Software/Data based Management
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelors degree in Relevant Field
Experience: 1+ years
Gender: Any
Prefered Age: 25 - 40 Years
Vehicle Possesion: Preferred
Apply: 27-January-2022 (6 days from now)
Views: 42

Job Description

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Job Requirements

  • Minimum Bachelor's Degree in computer science or information technology or in related field. 
  • Candidate must have atleast 1-2 years of experience in related field.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Special Information

  • For further information, directly contact at 9820753898 (Babli)
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