Sr. Account & Recovery Officer

Job Description

• Regular visit to slow & sleeping parties for collection and update team leaders on daily basis.
• Keep details of the debtors and prepare collection reports.
• Management of client relationship
• Visit all allocated cases & collect payments.
• To follow up on the collections of over dues and ensure accounts assigned to them are fully recovered.
• Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recoverability
• To develop and maintain a high degree of technical knowledge of Recovery and to be part of the Council’s specialist team in this field.
• Assist in the recovery or unpaid monies due to the Council.
• Instigate appropriate action, on a case by case basis, to ensure the most effective method of debt recovery is used whilst taking into account all the customer’s circumstances.
• Negotiate arrangements for settling outstanding arrears, ensuring that prompt action is taken in cases where arrangements are not honoured.
• Assist with Court applications by attending hearings to provide clerical support and to interview customers.
• Use the Council’s ICT systems to maintain accurate and up to date records of recovery proceedings.
• Maintain a close working relationship with other Revenues teams.

Job Requirements

• At least 4 years of working experience in related field
• Bachelor's Degree in a related field.
• Must have strong analytical and problem-solving skills.
• Must have good computer literacy and email.
• Must be fluent in the English language (both written and spoken).
• Must have the ability to make fair and ethical decisions in tough circumstances.
• Must be very organized in order to handle multiple projects simultaneously.

Special Information

• For further information, directly contact at 9820753898 (Chadani).