Service Manager

Job Description

• Able to develop service business plan and departmental objectives
• Able to create annual service marketing activities and training program
• Review and analyze the performance of team members against the target and bring skill development training programs
• Ensure standard service process of working is being followed in workshop and dealer service centers
• Ensure all dealership service-related targets are achieved as per the plan
• Should be able to look at operations from the macro perspective
• Able to guide the service team and give them proper direction
• Able to review various MIS reports and take necessary corrective actions
• Improve CSI/SSI and RDI or any other customer satisfaction scores
• Able to create customer-friendly culture in the organization

Job Requirements

• Must have 4-5 years of experience in a related field.
• Candidate must have own vehicle and valid driving license.
• Diploma/ Mechanical or Automobile Engineer can apply.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

Special Information

• For further information, directly contact at  9820753898 (Chadani).