IT Officer

Job Description

• Provide first-level technical support for hardware, software, and network issues

• Install, configure, and maintain computer systems, printers, and peripheral devices

• Troubleshoot LAN/WAN issues and manage internet connectivity, switches, and routers

• Manage user accounts, permissions, and system access (primarily Windows environment)

• Maintain and update hardware and IT equipment inventory

• Provide support for audio/video conferencing tools and systems

• Perform routine IT maintenance and ensure adherence to security protocols

• Log and document technical issues and solutions in a ticketing system

• Coordinate with vendors for hardware support and procurement

Job Requirements

• Bachelor’s degree or diploma in IT or a related field (preferred)

• 6 months to 1 year of experience in a similar IT support role

• Basic knowledge of networking, hardware maintenance, and system configuration

• Familiarity with Windows operating systems and user management

• Good troubleshooting and problem-solving skills

• Ability to work independently and manage multiple tasks

• Strong communication and coordination skills

Special Information

• To Apply: Interested candidates are highly encouraged to send their resumes to shrijana.poudel@froxjob.com or call 9801898003