Guest Relation Officer
A Leading Multinational Company FollowUnfollow
It is a commercial company, working in partnership with Australian Department of Home Affairs, to provide support services to people applying for a visa to enter Australia. It manages visa applicat... View More
Basic Information
Job Category:
Hospitality & Tourism
No. of Vacancies:
1
Employment Type:
Full Time
Job Location:
Kathmandu
Offered Salary:
Negotiable
Qualification:
Bachelors degree in Relevant Field
Experience:
2+ years
Gender:
Any
Prefered Age:
25 - 35 Years
Vehicle Possesion:
Preferred
Deadline:
2023-03-31 (Expired)
Views:
242
Job Description
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, areas and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Job Requirements
- Proven experience as a Guest Relations Officer for 2-3 years.
- Bachelor/ Master's Degree in a related stream.
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Special Information
For further information please call 9801898000( Sangita).
