Front Desk Officer
A Leading Cement Industries
A Leading Cement Industries P. Ltd.
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Improving customer service experience, create engaged customers and facilitate growth of company.
- Keep accurate records and document customer service actions and discussions
- At least Intermediate (10+2), Preference will be given to Hospitality management studies.
- Address customer’s inquiries and complaints through telephone, email, letter and so on.
- Creating, Maintaining and entering information into databases and documentation.
- Typing skills in nepali and English is must.
- Excellent communication and presentation skills.