Basic Information
Job Description
- Take emergency and non-emergency calls
- Remain calm for the caller on the line
- Come up with a solution for the problem
- Ensure that all notes are being taken properly
- Effectively communicate with the caller and dispatch team
- Track emergency vehicles to ensure a timely response
- Learn how to use the basic computer and headset equipment
- Ensure that the caller was taken care of by communicating with the vehicle
Job Requirements
- Bachelor's or Master's degree in relevant field.
- Atleast 1-2 years of experience in similar position.
- Ability to follow procedures and regulations
- Ability to remain calm in a stressful situation
- Fluent in English
- Incredible multitasking abilities
- Great communication skills
- Ability to rapidly input information into a data entry system
- Great customer service skills
- Ability to schedule and follow through with callers
Special Information
- For further information, directly contact at 9801084259 (Manita).