Customer Service Supervisor
Dish Media Network FollowUnfollow
It is one of the fastest growing companies in Nepal’s broadcast and internet service industry.
Basic Information
Job Category:
IT and Technology
No. of Vacancies:
1
Employment Type:
Full Time
Job Location:
Kathmandu
Offered Salary:
Negotiable
Qualification:
Bachelor's / Master's in IT or Management
Experience:
2+ years
Gender:
Any
Prefered Age:
20 - 25 Years
Vehicle Possesion:
Not necessary
Deadline:
2022-08-13 (Expired)
Views:
269
Job Description
- To be responsible for overall performance of ISP contact center support unit
- Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
- Coordination between the inter department team for issue resolution
- Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
- Involve in standard documentation, training and active resolution process based on category of issues
- Perform other duties as assigned by leadership
Job Requirements
- Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
- Strong analytical and reporting skills
- Should have knowledge on contact center operation
- Must be able to train, coach and develop team
- Proficiency in Excel, Power Point MS Office
- Candidates should be good at multi-tasking and pleasant personality
