Basic Information

Job Category: Telecommunication/ISP
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelor's / Master's in IT or Management
Experience: 2+ years
Gender: Any
Prefered Age: 20 - 25 Years
Vehicle Possesion: Not necessary
Deadline: 2022-08-13 (Expired)
Views: 175

Job Description

  • To be responsible for overall performance of ISP contact center support unit
  • Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
  • Coordination between the inter department team for issue resolution
  • Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
  • Involve in standard documentation, training and active resolution process based on category of issues
  • Perform other duties as assigned by leadership 

Job Requirements

  • Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
  • Strong analytical and reporting skills
  • Should have knowledge on contact center operation
  • Must be able to train, coach and develop team
  • Proficiency in Excel, Power Point MS Office
  • Candidates should be good at multi-tasking and pleasant personality

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