Customer Service Supervisor
Dish Media Network FollowUnfollow
Dish Media Network Limited “DishHome” is one of the fastest growing companies in Nepal’s broadcast and internet service industry. DMN was established in 2009 as Nepal’s First and only Direct-To-Hom... View More
Basic Information
Job Category:
Telecommunication/ISP
No. of Vacancies:
1
Employment Type:
Full Time
Job Location:
Kathmandu
Offered Salary:
Negotiable
Qualification:
Bachelor's / Master's in IT or Management
Experience:
2+ years
Gender:
Any
Prefered Age:
20 - 25 Years
Vehicle Possesion:
Not necessary
Deadline:
2022-08-13 (Expired)
Views:
232
Job Description
- To be responsible for overall performance of ISP contact center support unit
- Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
- Coordination between the inter department team for issue resolution
- Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
- Involve in standard documentation, training and active resolution process based on category of issues
- Perform other duties as assigned by leadership
Job Requirements
- Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
- Strong analytical and reporting skills
- Should have knowledge on contact center operation
- Must be able to train, coach and develop team
- Proficiency in Excel, Power Point MS Office
- Candidates should be good at multi-tasking and pleasant personality
