Customer Service Supervisor
Dish Media Network FollowUnfollow
Dish Media Network Pvt. Ltd. is one of the most admired and aspiring companies of Nepal run by the most professionals who have created much top class corporate in Nepal. The company with brand Dish... View More
Basic Information
Job Description
- To be responsible for overall performance of ISP contact center support unit
- Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
- Coordination between the inter department team for issue resolution
- Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
- Involve in standard documentation, training and active resolution process based on category of issues
- Perform other duties as assigned by leadership
Job Requirements
- Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
- Strong analytical and reporting skills
- Should have knowledge on contact center operation
- Must be able to train, coach and develop team
- Proficiency in Excel, Power Point MS Office
- Candidates should be good at multi-tasking and pleasant personality
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