Basic Information
Job Description
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Follow communication procedures, guidelines and policies
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Keep records of customer interactions, process customer accounts and file documents
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain customer database
- Communicate and coordinate effectively with internal departments
Job Requirements
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Good problem solving skills
Special Information