Customer Relationship Manager cum Client Relation

Job Description

• Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Act as the primary point of contact for client inquiries, concerns, and feedback.
• Develop and execute strategies to enhance customer experience and retention.
• Collaborate with internal teams to ensure timely delivery of services/products.
• Identify client needs and recommend solutions or additional services.
• Monitor client satisfaction metrics and prepare regular reports.
• Handle escalations professionally and resolve issues effectively.

Job Requirements

• Qualification: Bachelor's degree in Business Administration, Marketing or related field. 
• Experience: minimum 5 years of experience as a Customer Relationship Manager, Client Relations or similar role. 
• Proficiency in MS Excel, Excellent verbal and written communication.
• Maintain effective communication with clients and team members on a daily basis.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple clients and prioritize tasks effectively.
• Proficiency in CRM software and MS Office tools is a plus.

Special Information

• To apply: Directly send us your resume to ruby@froxjob.com or call (9801898001)