Client Relation Officer

A Leading Automobile Company

It is one of the largest private industrial and trading conglomerates in Nepal, the company has been involved in a wide spectrum of industrial operations, manufacturing and trading products, ranging from industrial goods to consumer durables and non-durables. Good quality products and services, high production capacity, prompt delivery and warm interaction with the consumers have further enhanced the reputation that the group carries. This combined with an excellent marketing network has enabled us to cover a wide market.

Basic Information

Job Category: Automobile/ Service/ Spare Parts
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelors degree in relevant field
Experience: 2+ years
Gender: Any
Prefered Age: 24 - 44 Years
Vehicle Possesion: Preferred
Apply: 20-July-2021 (1 month, 5 days from now)
Views: 17

Job Description

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Job Requirements

  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Special Information

Interested candidates are highly encouraged to drop their updated resume to sangita@froxjob.com
For further information, directly contact at  9801898000(Sangita).

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