Business Analyst and Quality Assurance (QA)

Job Description

? Communicate with customers and discuss requirements
? Coordinate with development, communicate and document requirements
? Document technical processes.
? Maintain project management documentation and ensure escalation to management
as needed
? Plan, execute, and oversee inspection and testing of incoming and outgoing product
to confirm quality conformance to specifications and quality deliverables

? Assist operations and local quality function in tracking, documenting, and reporting
quality levels as well as CSR, environmental and health and safety goals/KPIs
? Analyze and investigate product complaints or reported quality issues to ensure
closure in accordance with company guidelines and external regulatory requirements
? Develop or update company complaint and inspection procedures to ensure capture
and investigation, as well as proper documentation of complaints
? Monitor risk-management procedures, and maintain and analyze problem logs to
identify and report recurring issues to management and product development
? Provide training and support to the quality assurance team on systems, policies,
procedures, and core processes.

Job Requirements

? Bachelor’s degree
? 2 years business analysis/QA experience or customer facing roles
? Excellent written and spoken communication skills in English
? Computer and IT competence, including database management
? Knowledge of quality assurance terminology, methods, and tools
? Analytical, problem-solving, and decision-making skills
? Demonstrated knowledge of testing best practices, version control practices and defect management practices