Basic Information
Job Description
- Responsible for round the clock monitoring of the network infrastructure
- Detect and respond to alarms, open tickets, assist with troubleshooting as required
- Resolve the issue by utilizing documented processes and run books
- Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
- Contribute to a daily activity report and support troubleshooting activities as required
- Ensure ticket handover during shift changes in accordance to operations guidelines
- Installation and configuration of Enterprise Customers and provide
- Working on WAN link issue isolation
Job Requirements
- Bachelor in computer engineering or computer related field
- Max. 1 year of work experience in ISP is preferred
- Technical understanding of internetworking technologies
- Knowledge on MPLS technology is preferred
- Strong written/verbal communication skills
- Ability to work in a tight schedule
- Flexible attitude towards work
Special Information
- Interested candidates are highly encouraged to send their resumes to babli@froxjob.com or 9801048494