Basic Information

Job Category: IT/Software/Data based Management
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelors degree in Relevant Field
Experience: 2+ years
Gender: Any
Prefered Age: 25 - 40 Years
Vehicle Possesion: Not necessary
Apply: 19-July-2022 (19 days from now)
Views: 31

Job Description

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.

Job Requirements

  • A bachelor's degree in related field.
  • Minimum 2 years of experience as a support engineer.
  • Must have knowledge about the server, storage & networking.
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Extensive experience in resolving customer IT queries.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application feedback to IT developers
  • Exceptional written and verbal communication skills.

Special Information

  • For further information, directly contact at 9801086120 (Madhu).
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