Operation Officer

Job Description

• Document scrutiny  and collection  of applications for visa processing 
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.  
• Maintain compliance to the standard operating procedures, manuals etc. 
• without deviation in process  
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers. 
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre. 
• Ensure that the entire process is completed within the mandated.
• Assist Deputy Manager/Operations Manager  in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

Job Requirements

• Fresher are highly encouraged to apply.
• Bachelors Degree in related field.
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.

Special Information

• For further information, directly contact at  9801898000(Sangita).