IELTS Operations Executive

Job Description

• Lead a supportive, quality-focused culture that empowers staff to do their best.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Contribute to a culture of continuous improvement.
• Ensure customers enjoy an outstanding experience at every contact point before, during and after the test.
• Oversee the first line of complaints management.
• Report customer enquiries, complaints and feedback to the test centre administration team.
• Ensure the test room, computers, audio-visual equipment and other materials are set up according to test planning and IELTS standards.
• Ensure staff are briefed at each shift and regularly trained as per IELTS standards.
• Diagnose, troubleshoot and escalate technical, security and operational issues.
• Responsible for maintaining inventory stock levels and related testing equipment.
• Implementation of test contingencies as directed by the IELTS Operations Manager.
• Ensure that the security and confidentiality of IELTS materials is maintained at all times.
• Adhere to all IELTS manuals and IDP company policies.
• Report risks to the Operations Manager.
• Assist in the conduct of audits and implementation of new policies.

Job Requirements

• Atleast 1+ years of experiencein managing events or complex operational environments.
• A strong, customer-focused leader who can work well under intense pressure.
• Strong problem solving and troubleshooting ability.
• Ability to learn a wide range of complex policies and processes.
• Commitment to maintaining appropriate standards of confidentiality and security of materials.
• Excellent written and spoken communication skills.
• Strong computer skills and familiarity with audio-visual systems.

Special Information

• For further information, directly contact at 9801898000 (Sangita).