Basic Information

Job Category: Counseling /Education/ Training
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelors degree in Relevant Field
Experience: 1+ years
Gender: Any
Prefered Age: 25 - 40 Years
Vehicle Possesion: Not necessary
Deadline: 2022-06-30 (Expired)
Views: 112

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•    Responding promptly to customer inquiries.
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that you can answer questions.
•    Processing orders, forms, applications, and requests.
•    Keeping records of customer interactions, transactions, comments, and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Managing a team of junior customer service representatives.
•    Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Bachelor degree in related field.
  • 1-2 years of experience in related field.
  • (Freshers are highly encouraged to apply).
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different.
  • Friendly personality and team player.
  • Ability to work under pressure.
  • Fluency in written and spoken English.
  • Good communication skills- written and verbal.

Special Information

  • For further information, directly contact at 9801048456 (Srijana).

Similar Jobs

Counselor

The British College

Front Desk Officer

The Leading Multinational Consultancy

Counselor

Nova Education and Consulting Services

Operation Trainee

The Leading Multinational Consultancy