Client Service Officer

Job Description

• Serve as the primary point of contact for clients, providing prompt and professional service
• Respond to client inquiries in a timely and accurate manner, escalating issues when necessary
• Maintain up-to-date knowledge of products and services to provide accurate information to clients
• Proactively identify opportunities to cross-sell and upsell products and services
• Build and maintain strong relationships with clients, developing a deep understanding of their needs
• Keep abreast of industry news and developments to proactively address any potential impact on clients
• Prepare reports and presentations for clients as needed
• Manage client data and documentation, ensuring accuracy and completeness
• Coordinate with other departments to resolve client issues and ensure smooth delivery of services
• Assist with the development and implementation of new processes and procedures

Job Requirements

• Bachelor/Master’s degree in business, finance, or related field
• Minimum 2 years of professional experience in customer service or sales.
• Proven track record of achieving targets and goals
• Exceptional communication skills, both written and verbal
• Ability to build strong relationships with clients
• Highly organized with excellent time management skills

Special Information

Interested candidates are highly encouraged to send their resumes to  babli@froxjob.com (9801048494)