Call Center Executive

Job Description

• Communication Skills: This is the first and the most important skill required to work and grow in a call center. Clear verbal communication skill is a must for telecalling profile.
• Spoken English: Good spoken English is the only language required to fulfil this job vacancy.
• Listening skills: Another key skill required in this profile is the skill of listening. One needs to hear what a customer is saying without interrupting him/her. Understanding what is being said forms a key requirement of this job.
• Computer Knowledge: An executive is expected to use a computer to fetch and input relevant information using the recommended software. You will need to check customer details, punch in information and do a bunch of other stuff while talking to the customer, all at the same time.
• Patience: You will need to interact with all kind of customers day on day. They might be polite and respectful or rude and abusive. One needs to keep his/her calm while interacting with any such customers.
• Flexibility of Time: Most call centers operate 24×7. As a result, the employees are expected to work in shifts. You might get a fixed or rotational shift. Even the weekly off or holiday might keep shifting.
• Interpersonal skills: Call center job is all about interacting with people. Not only customers but also peers, supervisors, trainers and others
• Professional Attitude: You will be required to maintain professional attitude at all times while at work.

Job Requirements

• Able to work in shifts .
• Proficiency in english Communication .
• Basic Computer skills .

Special Information