Assistant IELTS Operations Executive

Job Description

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test  
• Support the Test Centre team in providing clear, comprehensive advice to general inquiries, forwarding complex inquiries to the right person for a response  
• Train and coach team members on dealing with difficult and/or complicated customers, compliance and risk awareness and follow-up with customers  
• Monitor customer satisfaction 

Job Requirements

• Undergraduate degree in business administration, operations management, or other related fields
• 2 years + experience in Operations preferably in sales & marketing or equivalent industry. Experience in educational consultancy sector is an advantage.
• High integrity
• Should have strong proven existing Operational skills across key parameters listed above.
• Demonstrated ability to communicate effectively – written & oral
• A strong, ethical individual who acts with integrity and in the best interests of the business.
• Respects workforce diversity
• High energy
• Willing to undertake reasonable travel within Nepal to attend business meetings for IELTS as required.

Special Information

TO  APPLY:

        Interested candidates are highly encouraged to drop their updated resume to sangita@froxjob.com

         For further information, directly contact at  9801898000