After Sales Support

Job Description

• Should have knowledge of Door lock, CCTVs
• Prior 1-2 years experience in similar field.
• Should have knowledge of Network - physical.
• Should be able to learn learner
• Conduct pre delivery and follow up calls after delivery has been completed to ensure customer satisfaction.
• Demonstrate professionalism and empathetic service attitude in dealing with customer complaint.
• Maintain an up to date knowledge of products, especially with regards to handling and care of the products, in addition to any special Features and Benefits.
• Help customers with any queries they may have surrounding the brand or products, style, size, and availability of items.
• Ensure a fair balance of decisions is taken in consultation with the After Sales Service Supervisor.
•  Ensure the Team understands all policies, procedures and processes pertaining to After Sales Service and Delivery and Assembly.
• Be knowledgeable of the local area to manage and monitor the effective scheduling of grouped deliveries based on geographical locality to maximize Delivery and Assembly productivity.

Job Requirements

• Minimum 2 years experience working in related field  (Knowledge about Door lock, CCTVs, and network-physical ).
• Co-operative, able to establish and maintain good working relationship.
• Able to work under pressure and remain calm in an emergency.
• Proficient in MS Office, especially Excel, Power point Word and ERP Software.
• Soft Skills and Personality traits:

Special Information

• For further information, directly contact at 9801898006 (Sirjana).